General conditions for hotels, packages and events online.
WHO IS RESPONSIBLE?
Responsible Agents:
Destination Kalmar AB, Kalmar Turistbyrå, Box 23, 391 20 Kalmar.
Tel: 0480-41 77 00 Fax 0480-41 77 20. E-post: bokning@turistbyra.kalmar.se
AB Glasriket, 382 80 Nybro.
Tel: 0481-452 15 Fax 0481-457 00. E-post: info@glasriket.se
AS AGENT WE HAVE A DUTY TO ENSURE THAT:
You have possibilities to print a confirmation of your booking with all the information you will need. We ask you to check the confirmation carefully in order to avoid mistakes.
The room matches the description. We are not responsible for any promises made directly to you by the owner or his/her contact without our knowledge, which we have not known about or ought to have known about. (Try to get this type of information in writing to be certain.) You are informed of any important changes concerning your booking.
You may use the room from 3 p.m. on the agreed arrival day to noon on the departure day, unless you are informed otherwise.
If you are not satisfied with the room, you should first of all of contact the facility you have booked and secondly contact us. Read more about this below.
WHEN DOES MY BOOKING BECOME BINDING?
You and we are bound by the rental agreement as soon as you have paid the full rent.
WHEN SHOULD I PAY?
The rent is to be paid immediately with your credit card.
WHAT HAPPENS IF I WANT TO CANCEL?
Call the same agent by whom you made the booking
Cancellation must be made no later than 6 p.m. on the day before arrival, unless agreed otherwise. For cancellations made later than this, you will be charged for one night. This also applies to non-arrival.
For more information, see Cancellation conditions
WHAT ARE MY RIGHTS?
If we do not offer you the room in the promised state or at the right time and are unable to offer you another room with only insignificant differences from the room you booked, then you have the right to cancel the rental agreement. We must then refund all the money you have paid to us and reimburse you for your proven and reasonable costs less a deduction for any use you may have had of the room. Instead of cancelling the rental agreement, you may ask us to reduce the rent. Any complaints should be forwarded in the first instance to the owner, and secondly to us, within
3 days of the day of arrival. Errors that arise during your stay should be reported immediately to the owner or to us. We must be given the chance to put it right. If you fail to inform the owner/us during your stay, then you cannot demand compensation afterwards. You have the right to transfer your booking to another person and we must accept that person, unless we have special reasons to refuse. You must then inform us one day before the day of arrival. We will debit 200 SEK to transfer a booking.
WHAT ARE MY OBLIGATIONS?
You must take care of the room and follow the regulations, directions and rules in force. You are responsible for any damage to the property and its fixtures and fittings resulting from carelessness by you or someone in your party.
WAR, NATURAL DISASTERS, STRIKES, etc .
You and we both have a right to cancel the rental agreement if we cannot offer you the room due to acts of war, natural disasters, labour market conflict, long breaks in water or energy supplies, fire or other similar, major event, which you or we could not foresee or influence. In this case, we are bound to repay you what you have paid as quickly as possible, making a deduction for any use you have made of the room.
WHAT HAPPENS IF WE DON´T AGREE?
Contact the owner of the establishment /us directly with any complaints. Remember that your right to rectification decreases if you delay your complaints. (See What are my rights?) If we disagree, you can contact the Swedish National Board for Consumer Complaints, ARN [Allmänna Reklamationsnämnden]. It consists of an impartial chairman and a number of representatives for travel agencies and consumers. The consumer adviser in your municipality can help you. The address for ARN is: Box 174, S-101 23 Stockholm, Sweden.
SPECIAL TERMS AND CONDITIONS!
- The price includes the full amount of the rental cost for the accomodation, package, event and the number of persons stated in the description of the object and which may never be exceeded in the object during the period of the stay.
- The tenant must always check the invoice confirmation to avoid any misunderstandings.
- The tenant is responsible to follow the general and special terms and conditions of the hotel.
- We reserve the right to change prices due to changes in taxation or owner, and printing errors in our accommodation catalogue.
- All prices include Vat
Cancellation rules for hotels, packages and events.
CANCELLATION CONDITIONS
You can find the rules the property follows on one of the vouchers which come with the invoice.
RULES FOR ACCOMMODATIONS (ÖLANDS TURISTAB)
Cost free cancellations must be done at least 10 days before arrival, unless agreed otherwise. If you cancel later you will charged according to the cancellation costs below. This also applies to non-arrival.
10 — 2 days before arrival, everything apart from 100 SEK/person will be refunded.
1 - 0 days before arrival, everything apart from the first night´s total hire will be refunded.
Bookings made on the same day as arrival but cancelled within 3 hours of the booking are not charged for. If you have already paid more than you are due to pay, you will be refunded the difference from the agent that took your payment. If we manage to rent out the room to someone else, we will repay you an amount corresponding to the rent from the new guest less a cancellation fee of 100 SEK/person.
RULES FOR PACKAGES
Follows the hotel cancellation policy, unless otherwise stated.
RULES FOR EVENTS
Booked events is non-refundable, even if it is part of a package (unless otherwise stated).
Different cancellation policies depending on the accommodation-facility’s affiliation.
SHR
The hotel room is at your disposal from 15:00 on the day of arrival at the latest. On the day of departure you must leave by 12:00 at the latest. The room is reserved for arrival until 18:00. If you intend on coming later, you must inform us or the hotel beforehand in order not to risk the room being rented to another customer. It is customary in the trade for hotels to accept the cancellation of a hotel room.
The following rules apply. Cancellation is to occur by 18:00 the day before arrival at the latest. If you fail to come and without having cancelled your reservation or cancel later than 18:00, you must pay for a day. If the hotel incurs costs because of your booking, you must pay for this.
NOTE: Certain hotels have more strict conditions when cancelling. In this case, these apply on the condition that you have been informed of them when booking. If you have booked for a fixed period of time but depart before this time expires, you must pay the same compensation as with a late cancellation. You must also pay for a further day above and beyond the price for the time you have stayed at the hotel.
STF
You must cancel your booking by 18:00 on the day before arrival at the latest. This applies to verbal as well as written bookings. If you do not arrive at all or do not cancel before 18:00 according to the above, the youth hostel will charge you for a night. This also applies to bookings made the same day. If the youth hostel has incurred costs in connection with your booking you must also pay for these. Exceptions can occur, but the warden will inform you of these in connection with the booking.
SVIF
You must cancel your booking by 18:00 on the day before arrival at the latest unless agreed otherwise. If you cancel later you will be charged for a day. This also applies to non-arrival. If you have booked for certain period but depart before this time expires you must pay the same compensation as with a late cancellation. You are charged for a further day above and beyond the time you have stayed at the youth hostel,
BPL
Have special cancellation rules, otherwise in accordance with Ölands Turist AB´s rules.
SPECIAL RULES!
Some hotels and boarding houses have their own cancellation-rules. Please check that the facility’s terms and rules are on the voucher that arrives with your bill. If they are not, please contact your booking agent for more information.